NO QUIBBLE RETURNS
We hope you will be 100% delighted with your purchase. However, if for any reason you are not satisfied you are welcome to return your purchase to us, this is our No Quibble guarantee :
- All returns must be returned to us within 30 days after you receive your delivery, following the steps outlined below.
- Items must be returned unused in their original packaging, and arrive back with us in a resaleable condition. Pack everything up carefully and securely in suitable outer packaging (eg a box with sufficient protective material) so as not to damage the product packaging. Please do not put labels directly onto products for return, these will be classed as non-saleable.
- With all returns, please write out the details of the original order on a page and include it with your return.
- Please allow up to 7 working days for our team to process the return. Refunds will be done via the method you paid.
- Christmas returns. We know you shop early for Christmas, so for any items bought between September & December, you can return up until the 7th January with a no quibble return guarantee.
Shipping & Handling - Customers are accountable for return shipping charges. Remember PayPal returns may refund your shipping costs if you have purchased using them, details Paypal Shipping. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at our warehouse.
Faulty items - If you receive an item that is faulty, we will send you a pre-paid label for return. Just use the contact us page to request one, sending images of the fault.